Restoration

FAQ for Restoration

How does the restoration service work?
Here is how the restoration service works: Step 1: Send us photos of your bags! Please include photos of the front and close ups of the areas which need...
Mon, 16 Nov, 2020 at 11:56 AM
What materials are you able to service?
Leather bags are suitable for our colour touch-up and full colour restoration services. Leather, fabric, and selected suede and nubuck bags are suitable fo...
Mon, 16 Nov, 2020 at 11:57 AM
What does the colour touch-up entail?
Say goodbye to unsightly colour transfers or scuff marks. Our restoration experts carefully hand-mix a custom blend of paint that is then airbrushed and b...
Mon, 16 Nov, 2020 at 11:57 AM
Can you fully recolour the bag to any colour?
As a general guideline, we only recommend changing the bag colour of your bag to a darker colour as part of our Renew package. You’re welcome to send us a s...
Mon, 16 Nov, 2020 at 11:57 AM
What stains can you reduce the appearance of?
To counter common stains like makeup, ink, food, and glue stains, our stain reduction service uses specially formulated cleansing agents to gently yet effec...
Mon, 16 Nov, 2020 at 11:57 AM
What does the edge restoration service entail?
Are the edges of your designer bag cracked and worn off? Did you know that using your bag in this condition exposes the edges of the leather making it more ...
Mon, 16 Nov, 2020 at 11:58 AM
What is the estimated timeline for each service package?
Refresh/Revive: 2-4 weeks Refresh/Revive (with Edge Restoration): 3-6 weeks Redefine: 2-4 weeks Renew: 4-8 weeks *This service period begins once paymen...
Mon, 16 Nov, 2020 at 11:58 AM
What happens after my bags have been picked up?
Once your bag arrives at our studio, they will be carefully assessed by our experts. For bags we are able to service, we will email you the quote 2-3 bus...
Mon, 16 Nov, 2020 at 11:58 AM
What happens if my bag is not accepted for restoration?
Before a pick-up: We will assess your bag based on the photos uploaded and the details provided. If we are unable to assist you in the service you have chos...
Mon, 16 Nov, 2020 at 11:59 AM
What is the Concierge Fee?
A $20 concierge fee is applied when you schedule for your doorstep pick-up. This includes both a door-to-door pick-up and return of your bag, and will go to...
Mon, 16 Nov, 2020 at 11:59 AM