What we cover

We cover the repair cost for repairable damages up to HK$2,000. Minor repairs typically cost up to HK$1,750. Examples of repairable damages are:

  • Accidental pen marks

    • Estimated repair costs: HKD 500-1,200

  • Light scuffing on the corners

    • Estimated repair costs: SGD 800-1,700

  • Worn edging

    • Estimated repair costs: SGD 800-1,500

What we do not cover

Irreparable damages, loss and theft are not covered under Style Theory Care. Examples of irreparable damages are:

  • Loss of straps and parts

  • Torn leather

  • Suede discolouration

How it works

In the event of damage, contact our customer service team via the in-app chat immediately.

For any damages:

  1. Our team of experts will assess and determine whether the damage can be repaired.

  2. For repairable damages, there will be no charge to you should the cost of repair not exceed your coverage amount of HK$2,000. For repairs that exceed your coverage amount, a repair cost quotation will be provided to you and you will be charged the difference between the cost of repair and your coverage amount.

    For example, if the repair fee is assessed to be at HK$1,800 you will not be charged. If the repair fee is assessed to be at HK$2,200, you will only need to pay HK$200 as the coverage is up to HK$2,000 and the differential is chargeable.

  3. For irreparable damages, loss or theft, you will be responsible up to the full value of the bag.

Terms and conditions

Style Theory Care protects you against cost of repairs and does not cover bags that are lost, stolen or are irreparable. Style Theory solely determines what can be repaired and what is irreparable; and will also determine the amount charged based on its team of experts. Repairs performed by third parties will not be covered or accepted under Style Theory Care.

Style Theory has the right to refuse or terminate Style Theory Care at its discretion and will do so for anyone suspected of fraudulent behavior. In the event of termination, Style Theory will refund the payment on a prorated basis.