Oh no! We hope this doesn't affect your Membership experience with us. We suggest you avoid attempting to remove the stain on your own. Our dry-cleaning partner also asks that our customers refrain from treating the stains with household methods as it may affect their treatment results.

If you received a damaged item, here's what you can do:

1. Do notify and send us a picture once you spot a stain or damage in the garment via the in-app chat!

2. Return the Box of clothes once you have stained an item so that they can be treated in a timely fashion.

We recommend you check all the items you receive as soon as you receive it to avoid any disappointment to your outfit plans!