Do notify and send us a picture in the in-app chat once you spot a stain or damage in the garment.

Stains are generally easier to remove the faster they are treated. Therefore, do plan to return the Box of clothes once you have stained an item so that they can be treated in a timely fashion. Our dry-cleaning partner also asks that our customers refrain from treating the stains with household methods as it may affect their treatment results.

In the instance that the stain is removable by our dry cleaners and the damage is repairable, then there is nothing to worry about! We will proceed to repair and treat the garment accordingly. Our main concern is always to keep the wardrobe healthy for all our Members, by ensuring that clothes returned to us remain in pristine condition for rent. In certain instances where the damage to the item is significant, we may have to charge the renter the cost of repair. However, if the item is badly stained or damaged and not suitable for rental circulation, we will have to charge a full retail price for the garment to the renter.

Don't worry, our Customer Happiness Team will also contact you should we find out if there is irreparable damage via chat or via email. If you would like to raise a dispute upon receiving our chat notification or email, kindly reply to us within a maximum of 5 working days.

Kindly note that we will proceed to charge the cost of irreparable damage to your account if there is no feedback from your side after 5 working days from the date of our chat notification or email to you.