What is the return policy?

We accept return requests for online orders from Singapore within 3 days of receiving the items, provided the items are in original condition, in their original packaging and with all applicable tags or labels intact.


All successful return requests will be given in-store credits and there will be return fee of $10.00 SGD per item that will be offset from the store credits. (store credit in form of gift card)


We will waive the $10 return fee/item and credit the full amount to the original mode of payment if:

1. Item received is not the one you've ordered

2. Item received is not authentic (clear evidence needs to be provided)

3. Item is not found in the Warehouse/not physically available


Your refund will be processed once we have received and completed the inspection process of the returned products. Kindly note that returned products found to be damaged, used, or not in their original packaging and condition will not be accepted and you will be responsible for the costs incurred to deliver the item(s) back to you.


*Online orders shipped outside of Singapore are considered final and non-returnable.

How do I place a return?

If you are unsatisfied with your purchase, you may process the return request through this link. You can return within 3 business days after your order is received.

Please ensure to add the following details: Order number, Email ID/Phone Number that was used while placing the order as well as the reason why you return the item.

Note:

  • Returns are only valid for Singapore orders
  • Returns are only applicable for online purchases

What happens after you place a return request?

Our team will schedule a pickup and your item will be collected within 1-2 days ahead. Kindly prepare the item for collection and make sure the tags are still intact.

For us to process your refund, items must be returned back to us first. Once confirmed, returned and inspected, we will then process your refund.

How long do refunds take?

The refund amount will be reflected on your next billing/bank statement within 10 business days or depends on your bank's cutoff time.

In the event that the estimated total refund amount is not credited to the card used for your purchase after the stipulated period, please contact your credit card provider.