What payment methods do you accept?
We only accept payment by Visa, Mastercard, Amex, Shopify Pay, Apple Pay, and Google Pay.
Are the images on your website true to the condition and size of the item sold?
All items listed on our website are pre-owned unless otherwise stated.
Is it safe to shop from your website?
We've always implemented safety and hygiene standards at our workplaces, including the warehouse, and are constantly raising and enforcing them. You can check out our hygiene measures here.
With the recent COVID-19 developments, we are operating in line with all Government guidance and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to as we shift our resources and operations into ‘circuit breaker’ mode online, such as less staff on ground to practice responsible social distancing, opening new shifts for our staff to work in safe limits and reduce chances of social interaction. This is all enforced, in addition to compulsory use of masks and hand sanitization.
How do I contact you if I have any issues with my purchase?
You can chat with us via Chat (located at the bottom of the page) or email us at email@example.com with your order invoice number.
I made payment, but I changed my mind. Can I cancel or change my order?
Unfortunately, we are not able to accommodate any cancellation or changes to any order once payment has been made. You can still chat with us or email us at firstname.lastname@example.org with your order invoice number and we'll try to assist.
When I place an item into my cart, is the item reserved for me?
Unfortunately, items are not reserved for you when you add them to the cart. Kindly ensure that you checkout after adding the items to your cart.
What is Transaction fee?
For transparency purposes, we are now reflecting the transaction fee at checkout while it was previously included in the selling price.
Why is there a Transaction fee?
To ensure a safe and easy checkout we have to work with trusted banks and third parties that are all charging a fee. It is standard in e-commerce but most companies are hiding it in the selling price. We decided not to for transparency purposes