Oh no! We hope this doesn't affect your Membership experience with us. We suggest you avoid attempting to remove the stain on your own. Our dry cleaners, Jeeves, also ask that our customers not try to treat the stains with household methods as it may affect their treatment results. 

1. Do notify and send us a picture once you spot a stain or damage in the garment via the in-app chat! 

2. Return the Box of clothes once you have stained an item so that they can be treated in a timely fashion.  

We recommend you check all the items you receive as soon as you receive it to avoid any disappointment to your outfit Plans!