Are the images on your website true to the condition and size of the item sold?
> Yes, we try our best to show the style and details of the items on the website, though the condition of the piece could vary since it is a preloved item. For more information on the condition and size, do check the item's condition label and product description on the product page before purchase. We recommend you only purchase it if you're comfortable with the condition of the item as described.
How do I know if the item will fit me?
> We understand how important fit is when it comes to buying clothes, so we'd recommend you refer to the measurements provided on the product page before purchase as it differs across designers and brands.
If you're unsure, do chat with us through the intercom chat on our Shopify page (located at the bottom of the screen) and mention the product SKU or product URL.
Are the images on your website representative of the actual item?
> Yes, we do our best to take detailed images of all items listed on our website.
I received my item! What can I do if I have a question about the item's authenticity?
> We're happy to answer any queries. Simply write in to us at firstname.lastname@example.org