How do subscription and plans work? 

The Style Theory Bags subscription is a monthly plan that allows you to rent from a wide and growing collection of designer bags.

There are 2 membership plans that you can join to rent our collection of designer bags:

- Core Plan (SGD $99/month): Free access to Core bags plus access to Pro and Premium bags with top-up fees.
- Pro Plan (SGD $129/month): Free access to Core and Pro bags plus access to Premium bags with top-up fees.
All of our membership plans also include the following:

- 2 designer bags every month, with the ability to upgrade for more bag swaps every month
- Worry-free rentals as cleaning and maintenance are all handled by us!
- Access to over 2,000+ designer bags with new arrivals weekly
- Free delivery and returns, and get your first bag in 2 days!
- No commitment necessary, pause or cancel any time
- Option to purchase bags that you've rented and love at a member's only price
- Early access to exclusive community events, sales, launches, and more!

To receive extra bag swaps per month, you can choose to purchase at $35/ bag swap by chatting in with us.

(Surcharge may apply for Premium Bags, read more in the Premium Bag section.)

You may rent the same bag for a maximum of 2 months.


What is the difference between the Core ($99/mth) and the Pro ($129/mth) membership plan?  

The difference is in the selection of bags that are available to you to rent from as part of your membership.

The Core ($99/mth) membership plan offers the following brands and certain designer bag types: 3.1 Phillip Lim, Alexander McQueen, Alexander Wang, Bottega Veneta, Burberry, Celine Trapeze, Gucci Bamboo, Gucci Guccissima, JW Anderson, Louis Vuitton Alma, Louis Vuitton Neverfull, Louis Vuitton Speedy, Marni, Miu Miu, Mulberry
Prada, Proenza Schouler, Salvatore Ferragamo, Tod's, and Valentino.

The Pro ($129/mth) membership plan offers all of the brands above PLUS: Balenciaga, rest of our Celine collection, Chanel, Chloe, Dior, Fendi, Givenchy, Goyard, rest of our Gucci collection, Loewe, Off-White, and Saint Laurent.

You do have the option to rent from all of the bags in our collection but depending on the plan you're on, there may be additional charges.


I want to upgrade to the Pro ($129/mth) membership plan or switch to the Core ($99/mth) membership plan, how do I proceed? 

Super easy! You can do this directly within the app by going to your Profile tab, tap on Subscription Details, and tap on Manage for the plan you want to change. You should see a button to Change Plan and then you'll be able to select the plan you want to switch to.

Note that depending on the plan you want to switch to and your billing cycle, there might be prorated charges.


What kind of payment method do you accept? Am I able to receive a refund if I want to unsubscribe? 

We accept credit card as payment method. 

Subscriptions are prepaid so in the event you decide to unsubscribe after payment, you will not be able to receive a refund for that month but you will be able to unsubscribe from the service at any point in time. The subscription payment will automatically recur every month, with your card on profile charged on your monthly billing date. 


Why do I need to verify my identity? 

Your NRIC identification / Mobile phone / password verification is required to prevent fraud and keep the Style Theory Bags community safe. It also adds an extra layer of security when we verify your ID before we deliver your designer bag order.

We are commited to be the most trusted platform and will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it.

Do contact us via chat-in-app, should you need further assistance!