What conditions do the bags come in? 

All our bags are expertly cleaned and maintained in a professional facility. You should expect them in pristine or good conditions. Minor wear and tear can be expected and will be kept to a minimum. 


How do I take care of the bag when renting?

As with all bags, avoid contact with water, oils, and dirty surfaces. Store the bags in the dustbag provided and avoid direct sunlight.

If you do run into an accident, please do not attempt to remove a stain from the bag or reverse any damage done to it. Instead, please contact us within the app immediately so our team can help to look into the issue. 


What happens if I damage the bag?

Bags are actually not that easy to damage with reasonable care and by treating it like your own.

Under our complimentary repair coverage, you will only be charged if the repair cost exceeds HK$2,000. Repairable damages (light scratches, pen marks, worn corners etc) typically cost up to HK$1,750.

In the unlikely event of irreparable damage, loss or theft, you will be responsible up to the full value of the bag. Please check in with our Customer Experience team via the in-app chat for more information. 

In the unlikely event we note any repairable damages exceeding HK$2,000, or irreparable damages, our Customer Experience team will contact you regarding the charges via chat or via email, kindly reply to us with a maximum of 5 working days after we send the notification to you if there is any dispute.

Kindly note that we will proceed with the charge if there is no feedback from your side after 5 working days.

Find out more about Style Theory Care

Link: https://www.styletheory.co/hk/bags/faq/care


What happens if if I lose the bag?

In the event of loss, you must let us know ASAP via our app. We will require a copy of a police report and you will be responsible up to the full value of the bag.