We'd hate to see you leave, but you can cancel your subscription anytime by chatting with us in-app.
Your subscription automatically renews on the same day you signed up every month unless otherwise indicated that you wish to cancel the service.
Step 1: Request to cancel via in-app chat
Log in to the app > Help > Chat With Us to request the termination. To avoid additional charges, please chat with us 1 week in advance of your next billing date. Allow us 1-2 working days to process your request.
Step 2: Check your next billing date
Open App > Profile > Subscription Details
Step 3: Return all your pieces and box back to us before your next billing date
Schedule your return at least 3 working days (excluding Saturdays, Sundays and PH) before your next billing date. For any further queries on the return of your final box, do reach out to us!
Once your subscription has been terminated, we will send you a confirmation message at the end of your current billing cycle.
Note: Please do not pause your subscription unless you intend to continue using your subscription in the near future. If you are already on pause, do reach out to us for the earliest date to terminate.