Singapore Apparel Subscription

How does subscription work?

Written by Sasha
Updated over a week ago

What are the payment methods?

Written by Sasha
Updated over a week ago

How many boxes or items can I order per month?

Written by Sasha
Updated over a week ago

Is my card information safe?

Written by Sasha
Updated over a week ago

How do I cancel my subscription?

How do I terminate the subscription? I wish to stop this service.

J

Written by Joana
Updated over a week ago

When is my next billing date or cycle?

Written by Sasha
Updated over a week ago

I’m a current Starter subscriber, why I see my plan is still at $69/month?

Written by Shama Sani
Updated over a week ago

Why do I see a voucher code on my subscription plan page?

Written by Shama Sani
Updated over a week ago

I am a non-Starter subscriber, how can I subscribe to the $59/month starter plan?

Written by Shama Sani
Updated over a week ago

Who do I contact for assistance?

Support needed

Written by Sasha
Updated over a week ago

Can I purchase directly from you?

I would like to buy an item in your wardrobe

Written by Sasha
Updated over a week ago

Which designers do we partner with?

Written by Sasha
Updated over a week ago

Do I have to pay for shipping?

Do I have to pay for delivery? Do I have to pay for the return?

Written by Sasha
Updated over a week ago

When will my box arrive?

How long does delivery take after I place an order?

Written by Sasha
Updated over a week ago

Delivery Options

What are my delivery options?

Written by Sasha
Updated over a week ago

How do I collect via POP Station?

Steps to take for a POPStation delivery

J

Written by Joana
Updated over a week ago

Can I rush my order?

Written by Sasha
Updated over a week ago

What if I'm not at home, and I wish for the box to be delivered/collected at a secure spot?

Written by Abby
Updated over a week ago

Return Options

What are my return options? How do I return?

Written by Sasha
Updated over a week ago

Can I return 1 or 2 items only?

Written by Sasha
Updated over a week ago

When can I order my next box?

How long does a return take to process?

Written by Sasha
Updated over a week ago

How do I find the right size?

Written by Jainee Gandhi
Updated over a week ago

What sizes are available?

Written by Sasha
Updated over a week ago

Why are my measurements important?

Written by Sasha
Updated over a week ago

How can I search for items?

Written by Sasha
Updated over a week ago

How can I add items from my wishlist to my order?

Written by Sasha
Updated over a week ago

Can I reserve the items I want before renting them?

Written by Shama Sani
Updated over a week ago

Why are reviews important?

What do you do with my reviews?

Written by Sasha
Updated over a week ago

When will items at dry cleaning or rented become available?

Written by Sasha
Updated over a week ago

Do I need to wash the items?

Written by Sasha
Updated over a week ago

Do I need to steam the items?

My items came crumpled, can I iron the clothes?

Written by Sasha
Updated over a week ago

What happens if I stain or damage an item?

Written by Sasha
Updated over a week ago

What happens if I have lost an item?

Written by Sasha
Updated over a week ago

I received a damaged item. What should I do?

Written by Sasha
Updated over a week ago

The Basics of Pausing

Written by Shama Sani
Updated over a week ago

How to be eligible for pausing?

Eligibility conditions

Written by Shama Sani
Updated over a week ago

Resuming your paused membership

Written by Shama Sani
Updated over a week ago

Your pause period

Written by Shama Sani
Updated over a week ago

Billing on pause

Written by Shama Sani
Updated over a week ago

Pausing and cancelling your membership

Written by Shama Sani
Updated over a week ago