Do notify and send us a picture once you spot a stain or damage in the garment, in the in-app chat!

Stains are generally easier to remove the faster they are treated. Therefore, do plan to return the box of clothes once you have stained an item so that they can be treated in timely fashion. Our dry cleaners, Jeeves, also asks that our customers not try to treat the stains with household methods as it may affect their treatment results.

In the instance that the stain is removable by our dry cleaners and the damage is repairable, then there is nothing to worry about! We will proceed to repair and treat the garment accordingly. Our main concern is always to keep the wardrobe healthy for all our subscribers, by ensuring that clothes returned to us remain in pristine condition for rent. In certain instances where the damage to the item is significant, we may have to charge the renter the cost of repair. However, if the item is badly stained or damaged and not suitable for rental circulation, we will have to charge full retail price for the garment to the renter.

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