While we are sad to see you leave, here's how to unsubscribe from your prepaid subscription:
Step 1: Check your next billing date to plan your return
Log into Styletheory app > Profile > Subscription Details
Step 2: Request to cancel via the app ONE week in advance to plan your dates to return your final box
My Profile > Subscription Details > Manage > Request to cancel your subscription
Kindly note that if you wish to terminate for both Apparel & Bag subscriptions (click here for more details), you would need to send in 2 requests (1 for each of the subscription). The respective team will be in touch shortly.
Step 3: Return all your pieces and box back to us before your next billing date
Since subscription is prepaid, you can maximize your usage and ensure your box is picked up or dropped off latest by TWO working days (excluding Sun & PH) before your next billing date renews. Do schedule a return ONE day in advance before return to secure slots.
Important points to take note:
- All termination requests are subjected to processing time between 10am - 5pm on Mondays to Fridays excluding Public Holidays, Eve of Public Holidays, and weekends.
- Terminations requests after 5pm will be attended to the next working day, and a customer service agent will be in contact with you during the operational time.
- Kindly note that to be eligible for terminations on the desired billing date, you should not be holding onto any boxes, and should not be on pause or have any outstanding payments.
- A confirmation message will be sent out to you upon successful termination ONE day before your next billing renews.
- Uninstalling the app would not terminate your subscription.
- Standard terms and conditions apply.